Политика возврата средств

Your satisfaction with your purchase and peace of mind is important to us and we want to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@soumakboutique.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@soumakboutique.com

Imperfection: Considering the handwoven nature of our beautiful products, you may notice slight variations in the color and some imperfections in the weave of the textile. Those variations are something to be proud of as it adds beauty to our artisanal handmade and vintage items. We work very hard to make sure that any imperfection or inconsistency never compromises the value of our items and that it will only add some nice feature that we think our customers will be satisfied with

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.